Real AI ResultsDigest
Updated Sep 16, 2026

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12 new rows: 4 results, 2 earnings calls, 1 people move, 5 jobs

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Result · KlarnaNYSEKLAR

AI assistant handled 80% of customer service chats in 2025

Company claim2025 annual report (SEC filing)Added

Klarna's 2025 annual report says its assistant, launched with OpenAI, handled 80% of customer service chats in 2025, based on company chat logs.

80%of customer service chats in 2025

What it shows

  • The assistant carried most chat volume.

What it doesn't show

  • A resolution rate.
  • Total service volume.
  • Headcount or profit impact.

Company claim: The company published or said it about its own work. Nobody has audited the numbers. How we check