Updated Sep 20, 2026

This week in real AI results

12 new rows: 4 results, 2 earnings calls, 1 people move, 5 jobs

Results Earnings calls People moves Jobs

Result of the week · Capital OneNYSECOF

10 daysData agents analyzed ~350 cloud resource types. By hand, the author estimates 6–9 months.

Company claimOpen the breakdown

1.5×tracking-team productivity, reported customer average

Result · DescartesNASDAQDSGXFreight AI agents deliver 1.5× tracking-team productivity, Descartes reportsCompany claimAdded Sep 20

50%shorter voucher delivery times, company-reported

Result · MoneyHeroNASDAQMNYOne engineer and AI agents built a voucher system in under three monthsCompany claimAdded Sep 20

Minutesto respond to leads, previously days

Result · SiemensSIETwo AI agents cut lead response from days to minutesCompany claimAdded Sep 20

6 moahead of plan, for some features

Earnings call · accessoAIMACSOAgentic development shipped some roadmap features up to six months earlyNeeds recheckAdded Sep 16

Software Engineer III, Generative AI PlatformBank of America · Addison, TX

VP, Agentic Systems Engineer / Technical LeadGoldman Sachs · Technology Risk

+400%AI-assisted orders, year over year

Earnings call · Trip.com GroupTCOMTripGenie AI-assisted orders up 400% year over yearUsage, not ROIAdded Sep 16

Senior Generative AI EngineerCiti · New York, hybrid · $142K–$213K

People move · RackspaceNASDAQRXTChetan Gupta named Chief AI OfficerChief AI Officer, from Hitachi · added Sep 14

Director of Responsible AIThe Hartford · Hartford, CT

Principal AI EngineerWells Fargo · Boston, Charlotte or New York · $191K–$305K

$600Ka year, Salesforce contract dropped

Result · CurativePRIVATEDropped a $600K-a-year Salesforce contract after building its own CRMCompany claimAdded Sep 13

80%of customer service chats in 2025

Result · KlarnaNYSEKLARAI assistant handled 80% of customer service chats in 2025Company claimAdded Sep 12

~35%higher order value for Sparky users

Result · WalmartWMTSparky shoppers show about 35% higher average order valueUsage, not ROIAdded Sep 12

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Result · DescartesNASDAQDSGX

Freight AI agents deliver 1.5× tracking-team productivity, Descartes reports

Company claimCompany announcement, Mar 4, 2026Added Sep 20, 2026

Descartes reports that customers using MacroPoint OpsForce average 1.5× tracking-team productivity and 15% faster settlement. The agents follow up with drivers, restore interrupted tracking, confirm uncertain shipment milestones and collect missing proof of delivery.

1.5×tracking-team productivityReported customer average

15%faster settlementReported customer average

+30%no-touch tracking automationReported customer average

What it shows

The vendor reports customer gains in freight tracking and settlement workflows.
Agents handle exceptions and missing documents alongside existing tracking systems.

What it doesn't show

Customer sample size or measurement methodology.
Net savings after software, integration and oversight costs.

Check before you act

These are vendor-reported customer results, not Descartes' own internal productivity.
The source was published March 4, 2026; this is an older result added to the directory in September.

Questions we're still asking

01Which customers were measured, over what period and against which baseline?

Company claim: The company published or said it about its own work. Nobody has audited the numbers. How we check

Read the source Report a correction